ONLINE BOOKING:

For your convenience we offer online booking.  A credit card will be required to book all appointments online.  Your credit card is only needed to reserve your appointment time.  It will not be charged UNLESS you cancel your appointment within 24 hours of your scheduled appointment time or you no show your appt.

APPOINTMENT REMINDERS:

We are very diligent in communicating with you about your scheduled appointments.  At the time your appointment is booked you are sent an automated email and/or text message to the email address/phone number, confirming your appointment.  Two days prior to your scheduled appointment, we send another automated appointment confirmation via email/text message with the day and time of your appointment.  You are given the option then to confirm your appointment through this message.  Finally, the morning of your appointment, we also personally send you a text message to confirm you will be at your appointment.  Please respond to that text message. 

LATE APPOINTMENTS:

We make every effort to keep our appointments running on time.  We encourage the same of our clients.  For those who are running late we ask you to communicate with us.  Depending on the service you are getting, we can possibly hold your appointment for 10 minutes but that is not guaranteed. 

CANCELLATION POLICY:

We are an appointment- based business and we understand our guests may, at times, need to cancel their scheduled appointments.  Please carefully read our reservation/cancellation policy before booking.  All scheduled appointments must be secured with a valid credit card.  We strongly enforce our 24hour cancellation policy.  Thank you for respecting our time and ability to give you the best personal service we can offer you!  

NO-SHOW POLICY:

We understand that our clients have busy and unpredictable schedules but the number of guests we can see each day is limited.  Cancellations must be at least 24 hours in advance.  There will be a charge of 50% of your service total if cancelled within the 24hour window.  There will be a 100% charge of your service total if you cancel within 4 hours or less of your appt time or NO CALL/NO SHOW your scheduled appointment.  Last minute emergency cancellations will be considered on a case by case basis.